At Second Sight, we are committed to protecting your privacy. This page explains how to request deletion of some or all of your personal data while keeping your account, and how to delete the account itself.
Request deletion of some or all of your data
You do not have to close your account to have personal data removed. Email us from your registered address and tell us what you want deleted. Examples include date of birth, optional profile details, library history, or playback preferences. If you want everything removed but still wish to keep the account, say so in your email and we will tell you what we must retain to keep the account working (typically your email address and sign-in details).
Send your request to hello@komossolutions.com with the subject line “Data deletion request”. We may ask you to confirm the request from the same email address before we act. We aim to complete confirmed requests within 30 days. Some fields, such as date of birth, can also be updated from My Account in the app.
A parent or guardian can request deletion of a child’s data or account in the same way. Use the registered email if you have it, and tell us you are the parent or guardian. We may ask for enough information to confirm the request before we act.
How to request account deletion
To ensure the security and authenticity of all deletion requests, we require a simple, two-step confirmation process via email. Follow these steps to submit your request:
- Submit your request. Send an email from your registered email address to hello@komossolutions.com. A pre-filled subject line will be added for your convenience.
- Confirm your request. You will receive an automated confirmation email. To proceed with the deletion, you must reply to this email.
- Data deletion initiated. Once we receive your reply, we will initiate the deletion of your account and all associated data. You will receive a final confirmation once the process is complete.
You can also delete your account from My Account in the Second Sight app.
Data Deletion and Retention
After a confirmed account deletion request, we permanently delete the following data from our systems:
- User profile information, including name, email address, and any other personal details.
- All user-generated content.
- Your app usage history and preferences.
Please note that the deletion process may take up to 30 days to complete, and your data may remain on our backup systems for up to 90 days to ensure data integrity and disaster recovery. After this period, all copies will be permanently removed.
We may retain certain data for a longer period if required by law or for legitimate business purposes, such as financial transaction records, legal obligations, and anonymised usage data used to improve the Second Sight App's functionality. This anonymised data cannot be used to identify you personally and is critical for ensuring the continued quality and performance of our services.