Privacy Policy

How Komos Solutions Ltd collects, uses, shares, and deletes personal data for our websites, apps, and services.

Last updated: 29 September 2026

This Privacy Policy explains how Komos Solutions Ltd (“Komos Solutions”, “we”, “us” or “our”) collects, uses, stores, shares, and deletes personal data when you use our websites, mobile applications, and related services (together, our “apps and services”). It is written under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our apps and services you acknowledge this policy. If you do not agree, please do not use them. Product-specific notices may apply in addition to this company policy; where they do, they will be drawn to your attention.

Who we are

Komos Solutions Ltd is a limited company registered under the Companies Act in England and Wales. We are the data controller for personal data processed through our apps and services unless we tell you otherwise.

Registered address:
Komos Solutions Ltd
Chadbrook House
Westmead Drive
Newbury
Berkshire
RG14 7DJ
United Kingdom

Privacy and data protection requests: hello@komossolutions.com

What data we may collect

Depending on which of our apps and services you use, and how you use them, we may collect the following categories of personal data. Not every app collects every category.

  • Account and identity information. Name, email address, password (stored in hashed form where we hold credentials), sign-in method (for example email and password, Google, or Apple), and optional profile details you choose to provide.
  • Contact and support information. The content of emails, forms, or in-app messages you send us, and any contact details you include.
  • Device and technical information. Device type, operating system, app version, IP address, approximate locale or language settings, and similar logs used for security, administration, and diagnosing faults.
  • Usage and diagnostics. How features are used, crash reports, performance metrics, and settings or preferences you configure in an app.
  • Purchases and subscriptions. If you buy a product or subscription through an app store or payment provider, that provider processes the payment. We may receive confirmation of purchase, subscription status, and limited transaction identifiers. We do not store full payment card numbers.
  • Content you create or store. Information or content you save in an app where that is part of the service (for example lists, preferences, or other user-generated content).

We do not sell personal data. We do not use personal data for third-party advertising unless a specific product notice says otherwise and you have a clear choice.

How we use personal data

We process personal data where necessary to:

  • create and manage accounts and sign you in;
  • provide, operate, maintain, and improve our apps and services;
  • process purchases or subscriptions and fulfil related entitlements;
  • respond to support requests and communicate about the service;
  • keep our systems secure, prevent abuse, and diagnose faults;
  • comply with legal obligations; and
  • establish, exercise, or defend legal claims.

Our legal bases under UK GDPR typically include performance of a contract with you, our legitimate interests in running and securing our services (balanced against your rights), compliance with a legal obligation, and consent where we ask for it (for example optional analytics or marketing).

Account creation

Some of our mobile applications and services allow you to create an account so that you can sign in, sync data, or access features. Accounts may be created using an email address and password, or via a platform sign-in provider such as Google or Apple, where offered.

When you create an account you should provide accurate information and keep your sign-in details confidential. If you are under 18, you should only create or use an account with consent from a parent or guardian, and you must meet any minimum age set by the relevant app store or sign-in provider.

If an app allows account creation, you can also request deletion of that account and of associated user data, as described in the Account deletion and Data deletion sections below.

Account deletion

If one of our apps or services allows you to create an account, you may request deletion of that account at any time. Deleting an account will also delete the personal data associated with that account, subject to the limited exceptions described under Data deletion (for example legal retention or anonymised records).

How to request account deletion by email

  1. Submit your request. Send an email from the email address registered to your account to hello@komossolutions.com with the subject line “Delete Account”. Please name the app or service the account relates to, and include enough detail for us to identify the account.
  2. Confirm your request. We may reply asking you to confirm the request from the same registered email address before we proceed. This helps us verify that the request is genuine.
  3. Deletion is carried out. After confirmation, we delete the account and associated personal data from our live systems. We aim to complete confirmed requests within 30 days. You will receive a final confirmation when the process is complete where practicable.

In-app deletion. Where an app provides an in-app account deletion option (for example under Account, Settings, or a similar menu), you may use that path instead of or in addition to email. Follow the on-screen steps in the app. If you cannot find an in-app option, use the email process above.

A parent or guardian may request deletion of a child’s account by emailing hello@komossolutions.com and explaining that they are the parent or guardian. We may ask for enough information to verify the request before we act.

Data deletion

When your account is deleted, we also delete the user data associated with that account from our live systems, including profile information, account credentials we hold, content or preferences stored against the account, and related usage records that identify you, except where we must retain limited data as described below.

Requesting deletion of some or all data without closing the account

You do not always have to close your account to have personal data removed. To request deletion of specific data (or all data we can remove while keeping the account open):

  1. Email hello@komossolutions.com from your registered address with the subject line “Data deletion request”.
  2. Tell us which app or service the request relates to, and what data you want deleted (for example optional profile fields, stored content, or usage history).
  3. We may ask you to confirm the request. We aim to complete confirmed requests within 30 days. If you want to keep the account, we will tell you what minimum data we must retain for the account to continue working (typically your email address and sign-in details).

What happens after account or data deletion

  • We aim to remove associated personal data from live systems within 30 days of a confirmed request.
  • Copies may remain on encrypted backups for up to 90 days for disaster recovery, after which they are removed or overwritten in the normal backup cycle.
  • We may retain certain records for longer where the law requires it (for example financial transaction records), where needed to resolve disputes or enforce our terms, or where data has been anonymised so it can no longer identify you.
  • Deletion of an account with a platform sign-in provider (Google, Apple, and similar) does not automatically delete your account with that provider; you manage those separately with the provider.
  • App store purchases and subscriptions are managed by the relevant store. Deleting your Komos Solutions account does not automatically cancel a store subscription; cancel those through the store’s own subscription settings if required.

Sharing and processors

We do not sell personal data. We may share personal data with:

  • Service providers (processors) who help us host, operate, secure, analyse, or support our apps and services, under contracts that require them to protect the data and use it only on our instructions;
  • Platform and payment providers such as Google, Apple, or other app stores and payment processors, when you use their sign-in or purchase features;
  • Professional advisers (for example lawyers or accountants) where needed; and
  • Authorities where we are legally required to disclose information, or where disclosure is necessary to protect rights, safety, or security.

If we are involved in a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction under appropriate safeguards.

International transfers

We are based in the United Kingdom. Some processors or platform providers may process data in other countries, including outside the UK and European Economic Area (for example the United States). Where UK GDPR requires it, we rely on an adequacy decision or appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

Retention

We keep personal data only as long as needed for the purposes described in this policy:

  • Active accounts. Account and related service data for as long as the account exists.
  • After account or data deletion. As set out under Data deletion (typically removal from live systems within 30 days; backups up to 90 days).
  • Support correspondence. As long as needed to deal with your request and for a reasonable period afterwards.
  • Legal and finance. Longer where the law requires, or where data is anonymised.

Children’s privacy

Our apps and services are not directed at children under 13 unless a specific product notice states a different intended audience and parental controls. Where UK GDPR parental-consent rules apply (for example for under-16s in some contexts), a parent or guardian should create or supervise the account.

We do not knowingly collect personal data from children under 13 without appropriate parental involvement where required. If you believe a child has provided personal data without proper consent, contact us at hello@komossolutions.com and we will take steps to delete it where appropriate. Parents and guardians may also use the Account deletion and Data deletion processes above.

Security

We use technical and organisational measures appropriate to the risk to protect personal data, including HTTPS for data in transit and hashed passwords where we store credentials. No method of transmission or storage is completely secure. You should keep your password and device access confidential and tell us promptly if you suspect unauthorised use of your account.

Your rights under UK GDPR

Under UK GDPR you can ask us to:

  • access the personal data we hold about you;
  • correct inaccurate data;
  • erase data (including via the Data deletion and Account deletion processes);
  • restrict or object to certain processing;
  • receive a copy of data you provided, in a portable format; and
  • withdraw consent where we rely on consent.

These rights are not always absolute. We will not charge a fee unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request, as UK GDPR allows.

To exercise your rights, email hello@komossolutions.com from your registered address where possible. We may need to verify your identity before acting.

You can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.

Cookies and similar technologies

Our websites may use strictly necessary cookies and local storage to operate the site (for example session or preference storage). Optional analytics or marketing cookies, if used, will only be set where the law requires consent and you have a choice. Mobile applications generally do not use website cookies; they may use local device storage and similar technologies needed to run the app.

Other sites and services

Our apps and services may link to third-party websites, stores, or platforms. Their privacy policies apply to those services. Please read them before you submit personal data there. We are not responsible for third-party privacy practices.

Changes to this policy

We may update this Privacy Policy by publishing a new version on this page. The “Last updated” date at the top shows when it was last changed. Continued use of our apps and services after a change means you should read the updated policy. Where a change is material, we may also provide additional notice in an app or by email where appropriate.

Contact for privacy requests

For privacy questions, access requests, account deletion, or data deletion, contact:

Komos Solutions Ltd
Chadbrook House, Westmead Drive
Newbury, Berkshire, RG14 7DJ
United Kingdom
Email: hello@komossolutions.com

Related pages: Terms of Use · Contact Us

This Privacy Policy was last updated on 29 September 2026.